Returns policy

30-day cooling-off period

After receiving your order you have a 30-day cooling-off period. Within that period you may return a product without giving a reason. Want to return something? First let us know by email at info@nordal-care.com with your order number.

We’d appreciate it if you tell us in a short sentence why you’re returning it. That helps us improve our products and service, but it’s not required.

Conditions

To be eligible for a return, the product must:

• be in as close to original condition as possible - unused or only briefly tried, as far as needed to judge the scent, colour and texture;
• be in its original packaging, where possible;
• be complete - including any gifts or extras you received with your order.

Unfortunately we can’t accept products that have clearly been used more than briefly, or whose hygiene seal has been broken when that wasn’t necessary to judge the product.

How do you send your return?

Once you’ve registered your return, you’ll receive an email from us with instructions. Pack the product carefully, add a note with your order number and send the parcel to the address we give you. Return costs are at your own expense, unless stated otherwise (for example if the wrong product was delivered or it arrived damaged).

Keep your proof of postage safe: until the parcel reaches us, you’re responsible for its journey.

Refund

As soon as we’ve received and checked your return, you’ll get a confirmation by email. The purchase amount is refunded within 14 days of receiving your return, to the payment method you used.

Returned only part of your order? Then we only refund the amount for that part, including, where applicable, the corresponding share of the original shipping costs if the whole order was returned.

Damaged or wrong item?

Received a damaged product or a different product from the one you ordered? Email us within 48 hours of receipt at info@nordal-care.com with your order number and a photo of the product and packaging. We’ll sort it out for you as quickly as possible - in that case the shipping costs are on us.

Products that don’t work for you

We stand behind the quality and effectiveness of our gels and creams. Does a product really not work for you, even after a few days of consistent use? Email us. We’ll talk it through and find the right solution together - sometimes another gel in the range is a better match for your situation.

Withdrawal form

Want to use the official European model withdrawal form? Email us and we’ll send it to you. It’s not required, but it is available.